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Our Terms & Conditions Shape How We Operate

When you open an account with akubos, you're entering into a straightforward agreement that covers your deposits, withdrawals, account security and how we use your data.

Account access rulesPayment & withdrawal termsData & account securityHow to contact supportYour rights & responsibilities
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akubos Our Terms & Conditions Shape How We Operate
HELP WHEN YOU NEED IT

How to Reach Us About These Terms

We run a dedicated support team across multiple channels so you can ask questions about our Terms & Conditions or request clarification on any policy. Whether you're in Makassar, Semarang or anywhere in Indonesia, your message reaches the same team. Response times vary by channel — live chat is fastest during peak hours, email gives you a written record, and our in-app messaging integrates directly into your account dashboard. Every question you ask us about your account rights or how we handle your data gets logged and reviewed so we can keep improving how we explain our policies.

Team online

Live Chat Support

Available 09:00–23:00 WIB, seven days a week. Ask about account rules, payment terms or data handling in real time. Responses usually come within two minutes during peak lobby hours.

Email Support

Send detailed questions to [email protected] and receive a documented reply within 24 hours. Email is best for policy clarifications and formal requests about your account or data.

In-App Help Centre

Open the menu on your dashboard and tap 'Policies & Support'. Browse FAQs, read our full Terms & Conditions and submit a request directly from your account without leaving the lobby.

HOW WE PROTECT YOU

Data Security & Account Integrity

Your account security and data privacy sit at the centre of how we operate. When you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted before they reach our…

Encryption & Payment Safety

All deposits through DANA, OVO, GoPay and QRIS use SSL encryption. We verify every withdrawal and cross-check your account identity before funds leave our system. Your wallet balance is updated in real time.

Data Retention Policy

We keep your account data active for as long as you play. When you close your account, we retain transaction records for 24 months to comply with financial regulations, then delete the rest securely.

Cookie & Tracking Policy

We use cookies to remember your login, track gameplay patterns and prevent fraud. You can control non-essential cookies in your browser settings; essential cookies keep your account secure.

Third-Party Access Rules

We never sell your data. Payment processors like DANA and OVO see only what they need to process your deposit. Game studios see only your anonymous gameplay ID, not your email or phone.

Account Verification Process

When you withdraw, we verify your identity via email and phone number on file. For withdrawals over 5,000,000 Rp, we ask for a photo ID scan to comply with anti-money-laundering rules.

Request Your Data or Close Your Account

Email [email protected] with 'Data Request' or 'Account Closure' in the subject line. We'll send your full data export or process closure within five business days and confirm once it's complete.

Questions About Our Terms & Conditions

Below are the questions we hear most often about how akubos operates and what our Terms & Conditions actually mean in practice. If your question isn't answered here, open the in-app help centre or reach out to our support team.

No. Your deposit source must match the name on your akubos account. If you deposit via DANA or OVO, the account holder must be you. If we detect a mismatch, we'll freeze the deposit and ask you to verify ownership. This protects both you and us from fraud. Use only your own payment methods.

Breaches range from minor to account-closing depending on the violation. Gaming multiple accounts to claim rewards repeatedly, using fake ID for verification, or depositing funds from illegal sources can result in permanent suspension. Minor issues like incorrect account details usually trigger a warning and a chance to fix it first.

We can update our terms, but we notify you by email at least 14 days before the change takes effect. You have the right to close your account if you disagree with a new term. If you continue playing after the notification period, we consider you to have accepted the update.

Your funds stay in your account indefinitely — we don't expire balances or charge dormancy fees. However, if your account shows no activity for 12 months, we may require you to verify your identity before we process a withdrawal, just to confirm it's still you.

Contact our support team immediately with your transaction ID and details. We investigate within 48 hours. If we made an error, we refund you right away. If there's a dispute, we document everything and work toward a resolution. You can also request arbitration through our formal complaint process if you're not satisfied.

Yes. Whether you play on akubos.xyz from a browser, through our app on Android, or on iOS, the same Terms & Conditions apply. Your account, balance and withdrawal process work identically across all devices — we sync everything in real time.

No. Each person must create their own account. Sharing logins violates our Terms & Conditions and can lead to account suspension. This rule exists to prevent fraud, protect minors from accessing the platform, and ensure account verification remains secure. If someone else in your household wants to play, they need their own signup.

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