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How we protect your account and payment information

Your account information, deposit and withdrawal history, and personal details are protected under akubos privacy standards.

Account security comes firstPayment data encrypted end-to-endYour privacy rights explained below
akubos How we protect your account and payment information
REACH OUR TEAM

How to contact us about your privacy

Team online

Live chat

Available in the lobby during your session. Open the help menu and select privacy inquiry. Our support staff in Semarang respond within two hours during operating hours.

Email

Write to [email protected] with your account email and describe your concern. We reply within five business days with next steps.

Account settings

Log in, navigate to Settings > Privacy & Data, and download your information or request deletion. Submit the form and we'll confirm within ten days.

YOUR CONTROL

Data rights and account transparency

Request your data

You can ask for a copy of all personal information we hold on your account. Go to Settings > Data Export and select your format—we send it within ten business days to your registered email.

Correct or update

Found an error in your profile? Edit your name, email or phone directly in Settings > Account Info. Changes apply instantly and are logged for your security.

Cookies and tracking

We use cookies to remember your login, language choice and gameplay preferences. Reject optional tracking cookies in your browser settings; core cookies keep your account working.

Data retention

Your account data stays active while you play. After you close your account, we keep records for five years to comply with financial regulations, then remove all personal details.

Security practices

Passwords are hashed, payment details encrypted, and all connections use HTTPS. We audit our systems quarterly and respond to breach reports within 24 hours.

Third-party access

Payment processors (DANA, OVO, GoPay, QRIS networks) see only what's needed to clear your transfer. We never share your email, phone or gameplay history with marketers.

Privacy questions from our account holders

No. Your name, email, phone and gameplay data stay within akubos. Payment processors see only transaction details needed to clear your DANA, OVO, GoPay or QRIS deposit. We do not monetize your personal information or share it with advertisers.

Passwords are hashed using industry-standard encryption and are never stored in plain text. When you log in from the lobby, the connection is encrypted end-to-end. Change your password anytime in Settings > Security if you think someone has accessed it.

Yes. Open Settings > Account, select Close Account, and confirm. Your data becomes inactive immediately. We keep transaction records for five years for legal compliance, then delete everything else.

We would notify you via email before any data transfer. You would have the right to withdraw or delete your information before the transition. This policy cannot be changed without your consent.

We review our privacy policy annually and when regulations change. If we make material changes, we email all account holders at least 30 days ahead and ask you to accept the new terms before continuing to play.

Yes. Your transaction history appears only in your account dashboard under Wallet > History. Only you and our compliance team can see it. Bank statements show DANA, OVO, GoPay or QRIS transfers; they do not display game activity.

Email [email protected] with your account email and full details. If you believe we've violated your rights, you can also file a report with the local data protection authority in your region where applicable.