Reference

Legal clarity for your akubos account

We built akubos to be transparent about how your account, deposits and withdrawals work.

Account SecurityData ProtectionPayment Safety
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akubos Legal clarity for your akubos account
WE'RE HERE

How to reach our legal and support team

Our support team handles account, legal and payment questions during business hours. Contact us through the channels below — we aim to respond to account-related issues within 4 hours on weekdays. For withdrawal disputes, payment failures or account access problems, our team in Makassar and across Indonesia is available to help you resolve the issue quickly.

Team online

Live Chat

Open your account and tap the help icon in the lobby. Live chat is available 09:00–22:00 WIB, Monday to Sunday. Response time typically under 5 minutes.

Email Support

Email [email protected] with your account details and issue description. We respond to all emails within 24 hours on business days.

Account Settings

Log into your account, go to Settings > Account & Security, and submit a support ticket directly. You'll receive a ticket number for tracking.

YOUR DATA, YOUR CONTROL

How we protect your account and privacy

akubos uses encryption to secure every deposit, withdrawal and login. Your account is protected by two-factor authentication — enable it in Settings > Security.

Encryption Standard

All account logins and transactions use SSL 256-bit encryption. Your payment credentials are never stored on our servers.

Two-Factor Authentication

Enable 2FA in your account settings to add a verification step to every login. This reduces unauthorised access risk significantly.

Data Retention

We keep your account data for six months after closure for compliance. You can request deletion earlier by contacting our legal team.

Cookie Policy

We use functional cookies for login and fraud detection. Analytics cookies are optional. Visit Settings > Privacy to manage your cookie preferences.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through PCI-compliant gateways. We verify every withdrawal within 24 hours.

Account Recovery

If your account is compromised, email [email protected] immediately. We can freeze your account and verify your identity within 2 hours.

Your legal and account questions answered

Your account remains active indefinitely unless you request closure. We do not charge inactivity fees. If your account is dormant for over 24 months, we may freeze it as a security measure — contact support to reactivate it.

Yes. Log into your account, go to Settings > Privacy & Data, and select Export Account Data. We will email you a CSV file within 48 hours containing all your transactions and personal information.

If you dispute a transaction within 7 days, we investigate with your payment provider (DANA, OVO, GoPay or QRIS). Most disputes are resolved within 10–14 business days. Contact support with your transaction ID and reason.

Email [email protected] with your account username and a request to close your account. We will delete all personal data 30 days after closure, except transaction records kept for tax and fraud compliance.

Your balance is stored on our secure servers and is not affected by site outages. We maintain daily backups. If there is an extended outage, contact support and we will verify your balance and process withdrawals manually.

Access to akubos depends on local law in your region. We support players in Indonesia where local law permits. If you are outside supported regions, your account may be restricted from deposits or withdrawals.

Yes. Go to Settings > Wallet, and select Add Payment Method. You can link DANA, OVO, GoPay and QRIS simultaneously. Delete old methods by tapping Remove next to them. Changes take effect immediately.

Related Pages

akubos Indonesia FAQ About Us akubos Login Register